Knowledge Base

FileMaker Server monitoring helps identify conditions that could affect access, performance, or recoverability before they become larger problems. The exact monitoring provided depends on whether Portage Bay Solutions hosts your solution or maintains a server owned by your organization.

Portage Bay Solutions manages its FileMaker hosting environments, including server monitoring, backup monitoring, operating system maintenance, and restore-related support when required. Our hosting infrastructure is managed with the goal of maintaining availability, performance, and recoverability for the FileMaker solutions we host. 

For clients with self-hosted servers enrolled in our Server Maintenance Plan, we establish monitoring for key conditions such as uptime and disk-space usage. We also review system logs and notifications so that recurring warnings or developing capacity problems can be identified before they cause avoidable downtime.

Monitoring a backup schedule is not the same as confirming that a backup can be used. As part of the plan, we review backup schedules and periodically test recent backups to verify that they are complete and reliable. 

We periodically confirm that remote administrative access continues to work, since VPN changes, IP-address changes, firewall adjustments, and security updates can unexpectedly block support access. Maintaining working access is important when an urgent server issue must be investigated. 

The annual review considers changes such as increased users, expanding storage, new security requirements, mobile access, and software-version compatibility. Portage Bay Solutions provides findings and recommendations, including potential operating system, FileMaker, server, or programming improvements where appropriate.

Server monitoring does not replace solution-level performance analysis, programming, debugging, FileMaker upgrades, licensing, data recovery, or management of offsite storage unless those services are included separately. 

If you are unsure which services apply to your server, review your agreement or contact your Portage Bay Solutions project manager for clarification.